1. Introduction
This Return Policy explains the final-sale terms for purchases from DEVIN DMA (‘DEVIN’, ‘we’ or ‘us’). All software and hardware sales are final, and no refunds are provided.
2. Free trial
Before buying, you can ask for a free trial: open a ticket on the official DEVIN Discord and request a trial for one game, and you receive a key valid for 2 hours to check that the software works with your hardware. Trials are per game; the Master Package has no trial.
3. Software purchases
All software sales are final. Software purchases are non-refundable for any reason, without exception.
No refunds, credits or exchanges are provided for hardware incompatibility, failure to start the software, inability to obtain basic functionality, dissatisfaction, a change of mind or any other reason. This policy applies whether or not the software has been downloaded, activated or used.
A ‘Lifetime’ purchase provides access to the product until it is discontinued, with a minimum term of 18 months from purchase. Lifetime purchases are covered by the same final-sale policy as all other software purchases. No full or partial refund is offered if the product is discontinued, including before the end of that minimum term.
4. Hardware purchases
DEVIN does not currently sell hardware. If hardware is offered: All hardware sales are final. Hardware products are non-refundable and non-returnable for any reason, without exception.
This includes buyer’s remorse, compatibility issues, a change of mind or dissatisfaction with the product. By purchasing hardware from DEVIN, you acknowledge that no refunds, returns, exchanges or credits will be issued once your order has been placed.
5. Final sales
- All software sales are final. Software purchases are non-refundable for any reason, without exception.
- DEVIN does not currently sell hardware. If hardware is offered: All hardware sales are final. Hardware products are non-refundable and non-returnable for any reason, without exception.
- Lifetime licenses and subscription payments are non-refundable. No full or partial refunds are offered.
- Chargebacks are strictly prohibited. For billing questions or account assistance, contact DEVIN support.
6. Subscription cancellations
You may cancel a recurring subscription at any time through the link provided in your confirmation email. If you cannot access that link, contact support. Cancellation stops charges for subsequent months, and your access remains active until the end of the current billing period. No refund is provided for the current billing cycle.
7. Contact support
For technical assistance, a billing question, a cancellation problem or a question about this policy, contact the DEVIN support team through the official Discord server and open a support ticket.
8. Governing law
These terms are governed by and interpreted in accordance with the laws of the United States and Germany, without regard to their conflict-of-law principles.